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Customer Support

PLEASE FOLLOW THE STEPS BELOW

Visit Website

Go to https://www.ecopayz.com and click 'Sign up' at the top of the site, or 'Open a free account' on the pages.



Enter your account information

  1. Choose a username
  2. This will be used to log in to your account. Your username should be at least 6 characters long, easy to remember but hard to guess.
  3. Enter your email address
  4. Please ensure you input a valid email address as we will use it to send you an email verification link.
  5. Choose a password
  6. This will also be used to log in to your account. Your password should be at least 8 characters long, easy to remember but hard to guess. For practical help and advice on choosing a suitable and secure password, please refer to our guidance for choosing a secure password help section. Re-enter your password to confirm.
  7. Select a country
  8. Choose your country of residence.
  9. Select a preferred contact language
  10. We will aim to contact you in your chosen language whenever possible.
  11. Select a currency
  12. This will be the main currency of your account — you can add accounts for other currencies after registration.



Enter your personal information

  1. Enter your first name, last name and date of birth.
  2. Enter your full home address.
  3. Enter your mobile phone number
  4. Enter your mobile phone number including your country code. This is a mandatory field. ecoAccount customer services may use this number, should we need to contact you regarding your account.
  5. Enter the validation code
  6. Please insert the characters displayed in the box, into the entry field below. If you are having trouble reading the numbers in the validation code, please click the "Refresh security code" link to display a different set of characters.
  7. Read and agree to the terms
  8. Select the tick box to confirm that you’ve read and agreed to the PSI-Pay Terms of Use for your ecoAccount and the Privacy Policy.
  9. Choose marketing preferences
  10. Tick the checkbox if you'd like to receive product updates and special offers via email and/or SMS.
  11. Click "Create account"
  12. Review the details entered and click ‘Create Account’ to proceed with your application.



Adding Money

Step-by-Step instructions on topping up your account

  1. Log in to your account.
  2. Select "Deposit funds" section from the menu.
  3. Choose the ecoAccount number to be credited from the drop down menu provided.
  4. Choose the deposit method from the list displayed.
  5. Follow the instructions to make your deposit.



How to Set up a Personal Account