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Customer Support

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What is Neosurf?

Neosurf is an instant and secure way of depositing money into your ecoAccount. The Neocash voucher can be bought over the counter from supported outlets. ecoAccount customers can also make deposits into their account using the MyNeosurf account or Neosurf card.



What do I need to make a Neosurf deposit?

All you need is a Neocash voucher, MyNeosurf account or Neosurf card loaded with funds to use this deposit option with ecoAccount.



How to make a deposit with Neosurf?

Have a Neocash voucher, MyNeosurf account or Neosurf card loaded with funds.

  1. Log in to your ecoAccount.
  2. Select "Deposit funds" from the menu.
  3. Select "Neosurf" as a deposit option.
  4. Enter the amount you wish to deposit.
  5. Follow the steps to enter your Neosurf pin code.
  6. Your funds will instantly be available for you to use.



Prepaid Deposit Method